Privacy Policy

Introduction

Autosaint is a trading style of Fresh Insurance Services Group Limited, who are registered with the Information Commissioner for data protection purposes under reference Z7026341.  For the purposes of this policy DPA means the Data Protection Act 1998 and Personal data as referred to here may include both personal data and sensitive personal data as defined within the DPA. Autosaint box refers to the telematics device that is fitted to your vehicle.  

We are committed to ensuring that your privacy is protected. Should we ask you to provide information, you can be assured that it will only be used in accordance with this privacy policy. This policy should be read in conjunction with our Terms of Business and the Telematics Terms and Conditions for your insurer. Autosaint may change this policy by updating this page from time to time, however we will not advise you of the changes so you should check back here to ensure you are referring to the latest version.

For data protection purposes Autosaint acts as both joint data controller (along with the insurer and Autosaint Box service provider) and data processor. We will hold and process your personal data for insurance administration and marketing in accordance with the DPA.  For this purpose, the information may also be passed to selected third parties, insurers and reinsurers. We are unable to offer you any product or service unless you provide explicit consent for the collection and use of personal data in this way. You understand that all personal data you supply must be accurate, and you confirm that you have the specific consent of those other persons insured to disclose their personal data. You can ask us for more information about this at any time.
 
We are obliged to retain your data for up to 7 years after the policy ends to comply with the agreements we hold with the insurers and allow them to meet or defend claims that may be made in that period. 
 
If you would like someone else to be able to deal with your policy for you on a regular basis, you will be asked to provide your verbal permission for this.
 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
 

Use of your Personal Data

We will use your personal data for processing your quotation, managing and administering your policy, assisting with any claims and responding to complaints or policy enquiries.  If you take a policy with Autosaint, we pass your personal data to the insurer who underwrites your policy.  If false or inaccurate information is provided and fraud is identified we may also pass your details to fraud prevention agencies. These and other organisations may also access and use this information to prevent fraud and money laundering, for example, when: checking details on applications for credit and credit related accounts or other facilities, managing credit and credit related accounts or facilities, recovering debt, checking details on proposals and claims for all types of insurance. Other organisations both inside and outside of the UK may also access the information recorded by these fraud prevention agencies for the prevention of crime or other lawful reason. You can contact your insurer directly to find out which fraud prevention agencies they use.
 
Details of any vehicle insured and the insurer will also be added to the Motor Insurance Database (MID), run by the Motor Insurers Information Centre (MIIC). This may be consulted by the Police in order to establish who is insured to drive the vehicle. If you are involved in an accident, (in the UK or abroad) other UK Insurers, the Motor Insurers Bureau and MIIC may search the MID to ascertain relevant policy information. Persons with a valid claim in respect of a road traffic accident (including citizens of other countries) may also obtain certain information which is held on the MID. You can find out more about this at www.mib.org.uk.

 

Use of the Data Collected by the Autosaint Box

It is very important that you read this section so that you understand how Autosaint use the information provided by you and collected by the Autosaint Box.  By proceeding with the application for insurance, you are consenting to this use of the Autosaint Box data. The Autosaint Box does not determine who is driving the vehicle so you must show this notice to any named driver on your insurance policy and any other person who may drive the vehicle under their own insurance.
 

What data is captured by Autosaint?

For the purposes of providing you with an Autosaint policy an Autosaint Box will be fitted to your car to record information about the driving of the vehicle.
From the date of installation, we will use the Autosaint Box to capture data from your vehicle. An electronic data feed will translate the GPS (Global Positioning System) co-ordinates from the box into a specific location which will provide detailed information including speed, braking/acceleration, cornering severity and location at any specific time. This information will be used to build up a profile of how, where and when your vehicle is driven. This data will be analysed by the Autosaint Box service provider and their agents and will be transformed into scoring which will be accessible via the Autosaint dashboard.
 
We may also collect your Driving Licence Number as part of your application for motor insurance or if you make any policy changes mid-term. For details relating to information held about you by the Driver and Vehicle Licensing Agency ("DVLA") please visit www.dvla.gov.uk. and www.mylicence.org.uk. To view your driving licence, visit www.gov.uk/view-driving-licence. Further details are noted within our Terms of Business
 

How will Autosaint use the Autosaint data?

Autosaint will use the Autosaint Box data for the purpose of providing you with your policy and monitoring your style of driving, miles travelled and where and when the vehicle is used. Your information, including the Autosaint Box data, will be used for the following purposes:
  • To administer your policy, your policy may be cancelled if you do not adhere to the Telematics Terms and Conditions
  • If you make a claim under your policy, to help provide further clarification as to the circumstances of the claim.
  • To provide you with the theft tracking service, or any other additional service requiring use of the Autosaint Box that we may offer you and you may agree to take up during the period of insurance.
  • To help us to understand driving behaviours which we will use to inform our insurers and carefully selected third parties. For this purpose the data will be anonymised so that no personal data is identifiable.
 
The information collected by the Autosaint Box and some of the information provided by you at the point of application, will also be used by Autosaint for research purposes both during the period of insurance and after the policy has ceased. For this purpose the data will also be anonymised so that no personal data is identifiable.  Details of Autosaint’s use of this data is detailed below
 
Other than a noted above we may disclose personal data and information collected by the Autosaint Box outside of Autosaint in the following circumstances:
  • Where you have provided your agreement
  • To agents and subcontractors of us or our insurers where this is required for operational reasons e.g. audits, however we will ensure that they are subject to contractual requirements to ensure your personal data remains secure and confidential.
  • If we are required by law to disclose the information.
 
To administer your insurance policy, we will transfer your information to our agent or subcontractor who provides a service to us in another country outside the European Economic Area (EEA). We have contractual terms in place so that they will treat your information with the same level of protection as it would receive within the EEA.

Your Rights

Under the Data Protection act 1998 you have certain rights in relation to the information we hold about you. You may request details of the information that we hold about you, by writing to the address in Our Contact Details and enclosing a cheque for £10 payable to ‘Fresh Insurance Services Group Ltd’.
If you have agreed that your personal data may be used by the Fresh Insurance Services Group Ltd and/or other carefully selected parties for the purposes of keeping you updated with products, services or offers then you are entitled to withdraw this permission by contacting us via post, email or telephone – see Our Contact Details. As noted above once you have taken an Autosaint policy we must retain your personal data and that of any named driver for 7 years after the policy ends.
 
You have the right to complain about the use of your personal data – in the first instance please contact our Data Protection Officer (see Our Contact Details below).  Our complaint handling procedure is available upon request or can be accessed from the Autosaint  website.
If we are unable to resolve the matter to your satisfaction you may be entitled to complain to the Information Commissioner.
 
More information regarding your rights can be obtained from:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Further details on the Data Protection Act can be found on the Information Commissioner's website https://ico.org.uk/
 

Use of cookies on the Autosaint website and Universal Analytics

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use session cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website.
We use Google Analytics to analyse the use of this website. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website; this is also the only cookies we use on our site. Google Analytics uses first-party cookies to track visitor interactions, as does this website. User data gathered in Google Analytics can be analysed helping us to improve our site. In addition our visitor data will allow us to send out personalised content, advertisements or links relevant to your geographic area or device-type. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. For more information on opting out of being tracked by Google Analytics across all the websites you use, visit this Google page.
 
For our reporting needs as well as system administration we may gather data about your computer which can include your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking, Tools, Internet Options, Privacy, and selecting Block all cookies using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
 

Links to other websites

We provide links to third party websites as part of our service to you. We accept no responsibility for any statements, information, content and products associated with these third party websites. We accept no liability for these third parties for any viruses or anything else that could be infectious or destructive.
 
Our Contact Details
Postal address: The Data Protection Officer, Fresh Insurance Services Group Limited, Burnt Meadow Road, Redditch, Worcestershire. B98 9PA
Email: customerservices@autosaint.co.uk
Telephone: 0344 557 8401