Frequently Asked Questions

How do I obtain my Driving Licence Code? (skip to 0:08)
Why do I need to send you proof of address and what should I send?
(Skip to 0:23)
How do I get my NCB from you? (Skip to 0:43)
Why is my score at 50; I’ve only just had my box fitted? (Skip to 0:55)
My login details do not work on the dashboard – who should I contact? (Skip to 1:08)
How do I change the time of my box installation appointment?
(Skip to 1:18)
I am running out of mileage on my policy will it cost me to add more miles?
(Skip to 1:36)
Nobody has called me to confirm my box installation – what should I do?
(Skip to 1:52)
Do I have a night-time curfew? (Skip to 2:10)
Does the box monitor everyone that drives the car? (Skip to 2:20)
I’ve had an accident; what do I do? (Skip to 2:29)


If you have been involved in an accident and need to make a claim call 24/7 on:

01527 758352

Opening Hours

  • Monday to Friday: 09.00 – 19:30
  • Saturdays: 09.00 – 16:00
  • Bank Holidays: 10.00 – 16:00

General Enquiries

If you have any queries, email us on:

We can also be reached on social media:

Customer Services

01527 758 169

You can also use our livechat feature during opening hours.