Frequently Asked Questions

Telematic Box FAQs

The box can take up to 48 hours to be calibrated, then your score will go up or down depending on your driving behaviour – the score will always start at 50.
Boxes are fitted by TrakM8 who are partnered with Autosaint but we do not deal with appointments. Call TrakM8 on 0203 9084 925 regarding installations.
Check your emails to see if an appointment has been offered, it may be worth checking your junk or spam folders too. If you cannot find this email, please call TrakM8 on 0203 9084 925.
If you haven’t received your Autosaint box, please call TrakM8 on 0203 9084 925.
No, there’s no curfew, however, persistent driving between 11pm and 5am may adversely affect your driving score.
Yes, you are responsible for the manner in which your car is driven, even if it isn’t you driving.
Once received you fit the device yourself. You can use the following link to identify where the OBD socket is in your car: https://obdchecker.trakm8.net/?location=2

Policy FAQs

You’ll need to have your driving licence, National Insurance Number and Post Code to hand. You can access the website by going to www.gov.uk/view-driving-licence and following the instructions.
Your address is an important factor used by insurers to calculate your premium and some companies will want to see evidence of this. We can accept either a utility bill (e.g. gas/water/electricity bill) or a bank statement provided they are dated within the last 3 months.
You can request a copy of your NCB by phoning 01527 758 169 or sending an email to customerservices@autosaint.co.uk – you can also submit a request via our online portal
Email your name and policy number to telematics@autosaint.co.uk and we will send you your new login details.
If you have miscalculated your mileage, it may cost you more to increase. You can call 01527 599 062 to arrange increasing the mileage limit on your policy.
Call 01527 758 169 now to talk to one of our UK based claims handlers. They will walk you through every step of the claims process and ensure it is a stress-free outcome that you deserve.